We want gambling to remain an entertainment choice within an amount you can afford to lose. Accounts are restricted to adults aged 18 or over. Decide on a money boundary and a time boundary independently of a promotion, protecting funds needed for everyday responsibilities.
Funding Boundaries and Time Awareness
Deposit limits provide a way to restrict the amount you put into an account. Time controls and reminders help you notice the length of play. Our team can explain the options available, so you can understand a control before relying on it.
A smaller deposit limit does not make a game predictable, and a reminder does not remove the risk of loss. Treat limits as boundaries rather than spending targets. Maintain those boundaries across casino and sports activity instead of raising them to continue with a different product.
Cooling-Off and Self-Exclusion Decisions
Cooling-off and time-out tools support a break, while self-exclusion is available when you need to restrict access. Ask our team to explain the available account controls and help with your request. Do not create another profile to bypass an exclusion or continue gambling after deciding to stop.
Notice repeated borrowing, hiding spending, neglecting responsibilities or trying to recover losses through further play. These can be reasons to pause and speak with someone. An unfinished promotional requirement or possible cashback payment should not delay that conversation.
Support Beyond Our Casino Account
Contact GamCare's National Gambling Helpline on 0808 8020 133 for independent gambling support. GambleAware provides guidance about gambling harms and assistance. Gamban offers blocking software, while Gordon Moody and Gamblers Anonymous are further independent sources of support.
Our account team can assist with controls, but personal or financial difficulties can need help beyond an account enquiry. You can involve a trusted person alongside an independent service. Taking that step does not depend on the size of a loss or how long you have been gambling. Your wellbeing has priority over any remaining reward or intended bet.